Contact information

Questions about your order, shipping, returns, or our products? Our Customer Support team is here to help.

Customer Support

Email: thejooms.com@gmail.com

For the fastest service, please include:

• Your full name

• Your order number

• The email address used to place your order

• A brief description of your inquiry

If your request relates to a damaged, defective, or incorrect item, please attach clear photos of the product and its packaging.

Customer Support Hours

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

Saturday – Sunday
Closed

Response Time

We aim to respond to all customer inquiries within 1–2 business days.

We look forward to assisting you.