Refund policy

Last Updated: July 20, 2026

At Jooms, customer satisfaction is our top priority. We proudly stand behind the quality of our products with a 30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible purchases made directly from Jooms.

If you are not satisfied with your purchase for any reason, you may request a refund within 30 calendar days from the date your order was delivered.

To initiate a refund request, please contact our Customer Support team before returning any product.

Eligibility

To qualify for a refund:

  • Your refund request must be submitted within 30 days of the delivery date.

  • The purchase must have been made directly through www.thejooms.com.

  • You must provide your order number or proof of purchase.

  • We may request photographs or additional information to process claims involving damaged, defective, or incorrect products.

Refund requests submitted after the 30-day period may not be eligible for reimbursement.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, notify us within 7 days of delivery by emailing our support team with:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

After review, we will, at our discretion, provide a replacement or issue a full refund at no additional cost to you.

Order Cancellations

Orders are processed as quickly as possible.

If you wish to cancel your order, please contact us immediately after placing it.

  • Orders canceled before shipment will receive a full refund.

  • Once an order has been shipped, it cannot be canceled and will instead be subject to this Refund Policy.

Return Process

To begin a return, contact our Customer Support team for return instructions.

Please do not send products back without prior authorization, as unauthorized returns may be refused or experience delays in processing.

If a return is required, the return address will be provided by our support team.

Return Shipping

If the return is due to our error, including:

  • Wrong product received

  • Damaged product

  • Manufacturing defect

Jooms will cover all return shipping costs.

For all other approved returns, customers may be responsible for return shipping expenses unless otherwise required by applicable law.

Shipping charges paid on the original order are non-refundable unless the return results from our error.

Refund Processing

Once your request has been reviewed and approved, refunds will be issued to your original payment method.

Please allow:

  • 1–3 business days for refund approval after all required information has been received.

  • 5–10 business days for your bank or credit card issuer to post the refund.

Processing times may vary depending on your financial institution.

Non-Refundable Items

The following items are not eligible for refunds unless required by applicable law:

  • Gift cards

  • Promotional or complimentary items

  • Products purchased from unauthorized retailers or third-party marketplaces

Chargebacks

If you experience any issue with your order, we encourage you to contact our Customer Support team before initiating a payment dispute or chargeback. Our team is committed to resolving concerns quickly and fairly.

Contact Us

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us.

Email: thejooms.com@gmail.com

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)

Saturday – Sunday: Closed

We aim to respond to all customer inquiries within 1–2 business days.