Refund policy
We want you to love what you order from Jooms. Every purchase is backed by our 90-Day Money-Back Guarantee. Please read how returns, shipping costs, and refunds work below.
Our 90-Day Money-Back Guarantee
If you're not satisfied for any reason, contact us within 90 days of delivery and we'll make it right. with a replacement, an exchange, or a refund. This guarantee covers the product price; shipping costs are handled as described below.
How to start a return or refund
Email us at thejooms.com@gmail.com with your order number and a short note about the issue before sending anything back. We'll reply with instructions. Items sent back without contacting us first may not be accepted.
Refunds & return shipping (change-of-mind)
If you change your mind within the 90-day window, we'll process your refund without you having to buy or arrange a return label separately. For change-of-mind returns, the shipping cost is deducted from your refund you're refunded the product price minus the actual shipping we covered on your order. Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement.
Orders that have already shipped
Once an order has left our facility, it can no longer be cancelled or changed free of charge. If you no longer want it, it falls under the change-of-mind terms above, and the associated shipping cost is deducted from your refund.
Order changes & cancellations (before shipping)
Contact us within [12–24] hours of ordering to change or cancel at no cost. After that window, if the order has shipped, the section above applies.
Damaged, defective, or wrong items (our error)
If your order arrives damaged, defective, or incorrect, email us within 3 days of delivery with a photo of the issue and your order number. In these cases we cover everything — you'll receive a full refund or free replacement with nothing deducted, and no return shipping cost to you.
Refund summary
- Change-of-mind return: refunded the product price, minus shipping cost.
- Our error (damaged / defective / wrong item): full refund or free replacement, nothing deducted.
- Refunds are issued to the original payment method within [5–10] business days of approval.
Exclusions
This policy covers products purchased directly from https://thejooms.com/. Purchases made through third-party resellers or marketplaces must be returned through that seller. We may decline refunds or returns in cases of misuse, damage caused after delivery, missing parts, non-resalable condition, or items marked "final sale."
Customer service & contact
Email us anytime at thejooms.com@gmail.com. Our support team is available Monday to Saturday and will respond within 1–2 business days. You may also have additional rights under your local consumer-protection laws, which this policy does not limit.