Shipping policy

Last Updated: July 20, 2026

At Jooms, we are committed to delivering your order as quickly and safely as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays.

  • Processing Time: 1–2 business days

  • Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Time

We currently ship throughout the United States.

Estimated delivery time:

  • Standard Shipping: 7–10 business days

Please note that delivery estimates begin after your order has been processed, not from the date your order is placed.

While we work hard to meet these delivery estimates, shipping times may occasionally be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Shipping Rates

Shipping charges are calculated at checkout based on your shipping destination and the shipping method selected, unless a promotional free shipping offer is displayed on our website.

Any applicable shipping fees will be shown before your order is completed.

Order Tracking

After your order has shipped, you will receive an email containing your tracking number.

Tracking information may take 24–48 hours to become available after your shipping confirmation email is sent.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If you notice an error in your shipping address, please contact us immediately.

Once an order has been shipped, we may not be able to modify the shipping address. Jooms is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

Delivery Delays

Although most orders arrive within the estimated delivery window, unexpected delays may occur due to:

  • Severe weather

  • Carrier service interruptions

  • High shipping volumes

  • Customs or regulatory inspections (if applicable)

  • Other circumstances beyond our control

These delays do not automatically qualify an order for cancellation or refund.

Lost Packages

If your tracking information has not updated for several days or your package appears to be lost in transit, please contact our Customer Support team.

We will work directly with the shipping carrier to investigate the shipment and assist in reaching a resolution as quickly as possible.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

  • Check around your delivery location.

  • Verify with household members or neighbors.

  • Contact the shipping carrier directly.

If you are still unable to locate your package after these steps, please contact us within 7 days of the recorded delivery date so we can assist you.

Multiple Shipments

In some cases, orders containing multiple items may arrive in separate shipments.

If this occurs, you will receive separate tracking information for each shipment when applicable.

Shipping Restrictions

At this time, Jooms ships only within the United States.

We do not currently ship to U.S. territories, APO/FPO addresses, or international destinations.

Contact Us

If you have any questions regarding your shipment or delivery, our Customer Support team is here to help.

Email: thejooms.com@gmail.com

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)

Saturday – Sunday: Closed

We aim to respond to all customer inquiries within 1–2 business days.